Send Feedback
Send feedback from inside the app when Help does not answer your question.
Send feedback from the app
- Sign in.
- On any member page, open Help and feedback for this page (the ? control near the top right).
- Choose Send feedback.
- Select a category: Bug, Idea, or Other.
- Write what happened in plain language (at least a sentence or two).
- Choose Send feedback.
You can also open Menu and choose Send feedback under About. In admin, open the sidebar About section.
On any member page, open Help and feedback for this page to reach Send feedback.
Choose a category and describe what happened.
Choose what to include in your message
Include enough detail that staff can reproduce or route your report:
- Name what you were trying to do — for example "pay dues for Spring Pops" or "report absent for Tuesday rehearsal."
- Name what you expected — for example "a Pay whole season button" or "my absence to save."
- Describe what you saw instead — error text, a blank area, or a confusing label.
- Name which page you were on if it helps — the app attaches this automatically, but you can repeat it in your own words.
Know what happens after you send feedback
Your message is emailed to the personnel manager address configured for the environment. The email includes your name, reply-to address, the page you were on, and your membership context so admin staff can follow up.
Common questions
Where do I get help inside the app?
On any member page, open Help and feedback for this page and choose Help with this page, Send feedback, or Email help@bso.nyc. You can also open Menu → About for Help and Send feedback. In admin, use the sidebar About section.